Call us on 07 5575 9005

7 5575 9005
7 5575 9005

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Nature Pacific Shipping, Returns, Refunds and Exchange Policy

Nature Pacific endeavours to deliver a product that is high quality, innovative and good value for money by providing a 100% guarantee on all products. We strive to fulfil your expectations and value your continued support.

We hope that you all enjoy ‘Going Coconuts’. 

Regards,

Ken & Stacey
 
SHIPPING AUSTRALIA

All shipping is calculated by weight and flat shipping rates are Australian wide. Purchased items will be shipped within 1-2 working days of the order being placed (dependant on the chosen freight carrier). A tracking number will be supplied to you once your order has been received and processed by us for you to trace your items. Please allow up to 10 working days for the order to arrive. If you still have not received your goods after this period, please notify us on 07 5575 9005 or email admin@naturepacific.com

SHIPPING INTERNATIONAL

For international orders shipping fees will be calculated upon checkout. The buyer is responsible for all duties, taxes or customs costs that could be incurred. Please check this information with your countries authorities. Depending on the selected shipping method a tracking number may not always be available. If tracking options are required please contact us via email admin@naturepacific.com before checkout to verify.

EXCHANGE POLICY

Nature Pacific Pty Ltd will offer a full refund on goods (less original shipping fee) within 7 days of receiving your order. The goods must be returned and resent at buyers expense and should be in original packaging.
In order to process your exchange or refund please contact Nature Pacific on 07 5575 9005 or email admin@naturepacific.com within 7 days of receiving your order. 

RETURN OF SALE/PROMOTIONAL ITEMS

All sale and promotional purchases are FINAL, these purchases WILL NOT be refunded or exchanged unless the product is damaged (please refer to damaged stock).


REFUNDS POLICY

All refunds will be credited back via the original form of payment, e.g. credit card, bank account or Paypal account. Refunds will be credited within 48 hours once the return order has been approved. Please allow up to 5 business days for the refund to appear on your credit card or in your bank or Paypal account. 


OUT OF STOCK ITEMS

Nature Pacific will contact you and advise if the item is currently unavailable and offer an exchange or substitute item. 

DAMAGED STOCK

If you receive damaged stock we appreciate photographic evidence to assist us in addressing the issue as soon as possible. Please send images to admin@naturepacific.comand be sure to include your order number and reason for contacting. 


STORE CREDITS

If receiving a store credit the total cost of the returned order will be credited onto your Nature Pacific account. In order to redeem your credit you will need to place your next order by calling us on 07 5575 9005 or via email admin@naturepacific.com

PURCHASES FROM DISTRIBUTOR/STOCKIST

If you purchase our products through one of our distributors or stockists and experience any issues please refer to the place of purchase for their refund or return policy.